TERMS AND CONDITIONS
“X TAXI” RULES
TERMS OF USE
These Terms of Use (hereinafter referred to as “Terms”) set out the procedure for
passengers (hereinafter referred to as “Customers”) to use the XTAXI mobile application
(hereinafter referred to as “App”) to order and receive occasional passenger transport
services (hereinafter referred to as “Services”) provided by XTAXI partners (hereinafter
referred to as “Partners”).
1. Operator of the XTAXI App
The operator of the XTAXI App is SIA “Rīgas autonoma”, unified registration No.
40103878168, registered office: Dzirciema iela 121, Riga, LV-1055, Latvia. Email
address: xtaxi@xtaxi.lv
2. Use of the App
2.1. The App provides information society services and serves as an intermediary between
Partners and Customers.
2.2. XTAXI does not provide the Services – they are provided under the responsibility of the
Partners in accordance with the contract concluded with the Customer.
2.3. XTAXI shall neither be liable for the performance of the contract concluded between the
Customer and the Partner nor for any disputes that may arise in the course of the provision
of the Services.
3. Licence to use the App
3.1. XTAXI grants the Customer a royalty-free, non-exclusive and revocable right to use the
App by these Terms.
3.2. The Customer may not assign or sub-license these rights.
3.3. XTAXI may revoke this right at any time without prior notice.
4. Ordering and cancelling the Services
4.1. The Service is deemed to have been ordered when the Partner confirms the trip on the
App.
4.2. If the Customer cancels the Service after a certain period of time, a cancellation fee may
apply.
4.3. XTAXI shall have the right to block the Customer’s account in the event of repeated free-
of-charge cancellation of the Services.
5. Luggage carriage rules
5.1. Luggage can be carried in the trunk or cabin of the taxi if it does not interfere with the
driver.
5.2. The driver has the right to refuse the carriage of large-size luggage if it does not comply
with the rules.
5.3. The Customer is liable for any loss caused by damage to the vehicle.
6. Payments on the App
6.1. XTAXI receives payments and sends them to the Partners.
6.2. The Customer is responsible for any additional fees that may be charged by payment
service providers.
6.3. Any disputes concerning payments are resolved by contacting XTAXI Customer Support.
7. Discount codes
7.1. XTAXI may offer discount codes within various promotions.
7.2. Discount codes have a limited period of validity and can be cancelled at any time.
7.3. Only one discount code may be applied per Service.
8. Responsibility
8.1. XTAXI is not responsible for the quality of the Services or any conduct of the Partners.
8.2. XTAXI shall not be liable for any loss arising from the use of the App.
8.3. XTAXI may restrict or block access to the App if these Terms are violated.
9. Best practice for using the App
9.1. The Customers shall treat the Partners with respect and observe the principles of fair
use.
9.2. XTAXI reserves the right to close an account if violations are detected.
10. Amendments to the Terms
10.1. XTAXI may make changes to the Terms at any time.
10.2. Customers will be notified of material changes by email or App notifications.
11. Final provisions
11.1. All disputes shall be settled through negotiations.
11.2. If negotiations fail, disputes shall be settled in the courts of the Republic of Latvia in
accordance with the effective laws and regulations.
These Terms enter into force in February 2025.